What we do, what you do.

1. Agreement to these terms

By signing up for a26 Local Lead Co services, clicking "I agree" during checkout, or using any part of the service, you agree to these Terms of Service ("Terms"). If you don't agree, don't use the service. These Terms form a binding contract between you ("Client," "you") and a26 Companies LLC doing business as a26 Local Lead Co ("a26," "we," "us").

2. Who can sign up

You must be at least 18 years old and authorized to bind the business you're signing up for. By signing up, you confirm both. The services are designed for legitimate US-based local service businesses — home services, personal services, automotive, and similar local-trade verticals.

3. The services

We offer two recurring subscription tiers and three optional add-ons. Specific features and pricing for each are described on a26locallead.co.

• AI Lite ($397/month): AI Concierge, AI Review Manager, AI Booking Agent, and AI Reactivator.
• AI Staff ($797/month): All AI Lite features, plus AI Receptionist (Casey) and AI Content Team.
• Onboarding ($500 one-time): required for all new clients. Covers training, customization, and a 30-minute kickoff call.
• Website Build ($2,500 one-time, optional): a custom site built on our infrastructure.
• Platform Migration ($500 one-time, optional): migration from your previous platform.

We may add, modify, or remove features over time. Material reductions in service will be communicated in advance, and if you're unhappy, you can cancel.

4. Payment and billing

Recurring fees bill on the same day each month, starting on your subscription activation date. Payment is via Stripe. By signing up, you authorize us to charge your payment method automatically until you cancel.

One-time fees (onboarding, website, migration) are charged upfront and are non-refundable once we begin work, except as described in Section 5.

Failed payments: if a charge fails, we'll retry up to 3 times and notify you. If still unpaid after 7 days, we may suspend the service until payment is resolved. After 30 days unpaid, we may terminate the agreement.

Taxes: our prices don't include applicable sales tax. Stripe calculates and adds the correct tax based on your billing address.

5. Cancellation and refunds

Month-to-month, cancel anytime with 30 days notice. Email us at team@a26locallead.co to cancel. Your next billing cycle is your last; the service remains active through the end of that period.

Recurring fees are not refunded for partial months. You get the full service through the end of the period you've paid for.

Onboarding fee: refundable in full only if you cancel before we begin onboarding work (typically within 24 hours of payment). Once we've started training the AI on your business and connecting your tools, the fee is non-refundable.

Website Build fee: 50% refundable if you cancel before we deliver the first draft. Once delivered, the fee is non-refundable, but you keep the site code and domain.

Migration fee: non-refundable once migration work begins.

6. What you own, what we own

You own:

• Your domain name (if we register one for you, we register it in your name)
• Your phone numbers (Twilio numbers transfer to your account if you cancel)
• Your customer list, contact data, and call recordings
• The content of AI-generated reviews, social posts, and messages published on your behalf
• Your Google Business Profile, social media accounts, and any third-party platform accounts

We own:

• The a26 software, workflows, system prompts, training methodology, and snapshot templates
• Aggregated, anonymized usage data (used to improve the service for all clients)
• The a26 brand, logos, and marks

When you cancel, we hand back everything you own. You get a CSV export of contacts, your phone number is ported to your own carrier account, and we transfer ownership of any domain or site we built for you. We retain the right to use anonymized, aggregated learnings from running your service.

7. Your responsibilities

To deliver this service effectively, we need you to do a few things:

• Provide accurate information during onboarding and keep it updated as your business changes.
• Have legal consent for any phone numbers we text on your behalf. SMS messages we send to your customers must comply with TCPA and any applicable state laws — that means your customers must have opted in to receive texts from your business. We provide compliant opt-in templates; you ensure they're used.
• Review escalations promptly. Our AI escalates anything sensitive (negative reviews, pricing disputes, complex requests). You respond within a reasonable timeframe — typically same business day during business hours.
• Comply with applicable laws for your industry. We provide AI tools; we don't take responsibility for whether your service area is properly licensed, whether your contracts are legal, or other domain-specific compliance.
• Disclose AI use where required. Some states (e.g., California) require disclosure when customers interact with an AI bot. Our AI Receptionist opens every call by identifying as "the AI receptionist." Our AI Concierge identifies as an AI when asked. If your jurisdiction requires additional disclosures, you're responsible for ensuring compliance.
• Maintain accurate billing info in Stripe.

8. Acceptable use

You won't use the service to:

• Spam, harass, or deceive customers or third parties
• Send unsolicited marketing texts (TCPA violations)
• Misrepresent your business, services, or pricing
• Process payments for goods or services that violate Stripe's Restricted Businesses list
• Resell, sublicense, white-label, or compete with a26 using our infrastructure
• Attempt to extract our system prompts, training data, or workflow logic
• Operate adult, gambling, firearms, cannabis, MLM, or pyramid-scheme businesses on our infrastructure

We reserve the right to suspend or terminate accounts for violations, with refund only of any unused recurring fees.

9. AI disclaimers (important)

Our service uses artificial intelligence — large language models, voice synthesis, content generation. AI is powerful but imperfect. You acknowledge:

• AI sometimes makes mistakes. The receptionist may misunderstand a request. The concierge may give an incorrect answer. The review AI may auto-respond to a review you'd have handled differently. We tune the AI continuously to minimize these, but we cannot eliminate them.
• You review and tune. During the first 30 days of service, we review calls, chats, and reviews together with you and adjust the AI's behavior based on real interactions. After that, you have access to all logs and can request adjustments anytime.
• You're accountable for AI output. Content the AI publishes on your behalf — review responses, social posts, chat messages — is your content. You're responsible for ensuring it doesn't make false claims, infringe IP, or violate any law.
• Escalation paths. The AI is configured to escalate sensitive interactions to you. We're not liable for outcomes when you fail to respond to an escalation within a reasonable timeframe.

10. Service availability

We aim for high availability but we don't guarantee uninterrupted service. Reasons for downtime can include:

• Scheduled maintenance (we'll notify you in advance when practical)
• Outages at our third-party providers (GoHighLevel, Twilio, Stripe, OpenAI, Vercel, Google) — we're not liable for these
• Force majeure events
• Internet or telecom outages outside our control

If we experience a significant outage (more than 24 consecutive hours), we'll pro-rate your monthly fee on a good-faith basis. The service is provided "as is" and "as available" without warranties of any kind.

11. Disclaimer of warranties

The service is provided "as is" and "as available," without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or uninterrupted operation. We do not warrant that the service will be error-free, that defects will be corrected, or that the service will meet your specific business requirements. No advice or information, whether oral or written, obtained from us creates any warranty not expressly stated in these Terms.

12. Limitation of liability

To the maximum extent permitted by law, a26's total liability for any claim arising out of or relating to these Terms or the service, regardless of the form of action (contract, tort, statute, or otherwise), shall not exceed the total fees paid by you to a26 in the 12 months preceding the event giving rise to the claim.

In no event shall a26 be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost business opportunities, loss of data, or cost of substitute services, even if advised of the possibility of such damages.

Some jurisdictions don't allow the exclusion or limitation of certain damages. If those laws apply to you, some of these limitations may not apply.

13. Indemnification

You agree to indemnify, defend, and hold harmless a26, its officers, employees, and agents from any claim, loss, or expense (including reasonable attorneys' fees) arising from: (a) your use of the service, (b) content you provide or AI publishes on your behalf, (c) your violation of these Terms, (d) your violation of any law, including TCPA or consumer protection laws, or (e) your violation of any third-party rights.

14. Termination by us

We may terminate or suspend your account immediately, without prior notice, if you:

• Violate Section 8 (acceptable use)
• Fail to pay after 30 days past due
• Misrepresent your business or use the service to deceive customers
• Threaten or abuse a26 staff

On termination by us for cause, no refund is owed. On termination by us without cause, we'll refund any prepaid unused months.

15. Governing law and disputes

These Terms are governed by the laws of the State of Illinois, without regard to conflict of law principles. Any dispute arising out of or related to these Terms or the service shall be resolved exclusively in the state or federal courts located in Cook County, Illinois, and you consent to personal jurisdiction in those courts.

Before filing any formal legal action, you agree to first contact us at team@a26locallead.co and attempt to resolve the dispute in good faith for at least 30 days.

16. Changes to these terms

We may update these Terms from time to time. When we do, we'll change the "Last updated" date at the top and, for material changes, notify you by email at least 14 days before the change takes effect. Continuing to use the service after a change means you accept the updated Terms. If you don't accept them, cancel before the effective date.

17. Miscellaneous

Entire agreement: These Terms, together with our Privacy Policy and any signed order forms, constitute the entire agreement between you and a26 and supersede any prior agreements.

Severability: If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.

Waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later.

Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Notices: Notices to a26 should be sent to team@a26locallead.co. Notices to you will be sent to the email address on file.

18. Contact us

Questions about these Terms? Email team@a26locallead.co. We answer every one personally, usually within 24 hours.

Business address: 4659 N Ravenswood Ave, Chicago, IL 60640